Commenting on the case Roma Finance’s managing director Scott Marshall said: “This was one of those cases which we knew would be worthwhile for all concerned. Several other lenders wouldn’t lend because of the Enforcement Notice, but having met the applicant, we knew the issues were not of his making and we could see the property’s potential. We showed our understanding of the problems a customer can have with a project like this and despite setbacks, we stuck by the borrower and helped him realise the full potential of the project, when other lenders might not have been so understanding. It’s often how a lender conducts themselves when things don’t go to plan that differentiates them from competitors.
“We always try to do the right thing by our customers when they get into difficulties and deliver exceptional service backed by prompt, pragmatic underwriting decisions.”
The borrower commented: “I would just like to thank the staff at Roma Finance for being polite, friendly and always accommodating. I needed a bridging loan to fund a basement conversion in West Norwood, London which took longer than expected because of issues with building control. A special mention to Mr Scott Marshall who I found to be a very genuine, honest and kind person.”
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